INSURANCE
Embracing Digital Transformation
Insurance companies across the world are re-engineering their business models to ensure quick turnaround time while delivering quality services, operational efficiency and throughput. Eighth Dimension understands the needs and challenges in handling insurance processes such as new business insurance, underwriting, claims management, policy servicing, onboarding; and has the expertise to integrate insurance back-office automation with modern technologies including robotic process automation, business intelligence & analytics, artificial intelligence and machine learning.
INSURANCE PROCESS MANAGEMENT
Eighth Dimension supports insurance companies across the entire process value chain which equips insurance companies to launch better insurance products faster, improve underwriting quality, speed up claims processes, reduce regulatory risks, curtail frauds, increase agent loyalty and lower costs.
New Business Insurance
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Tab based log-in
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Scrutiny and case verification
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Case preparation
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Medical data capture
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Pre-printing quality check
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Customer and agent on-boarding
Customer Support Services
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Client level changes
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Policy level changes
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Reinstatement
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Payout
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ULIP investments
Ancillary
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Voice Calls Audits of Agents (Call Centres)
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Voice Calls Audits of Agents (Call Centres)
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Customer Email Audits
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Voice of Customer (VOC) Investigation
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Pick Up and Drop facility
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Mailroom, Scanning and Printing of Letters
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Ad hoc resource support onsite
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Other support functions
Financial Operations & Collection
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Cheque processing
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Mandate attachment and de-attachment
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Electronic clearing service (ECS) changes
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Refund Processing
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Premium Collection
Claims Processing
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Health claims
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Death claims
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Group/Partner claims
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Unclaimed payouts
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Claim investigation
PBoR- PROVIDER BOOK OF RECORD
Eighth Dimensions’ Provider Book of Record (PBoR) is an integrated robust and scalable cloud-based framework which automates, streamlines, and digitizes the complete provider onboarding, credentialing, and contract management process.
Using the secure API framework, PBoR provides real-time connect with multiple systems, namely Policy Administration, Pre-Auth & Claims Management, Rules Engine, Provider Portal and Finance systems.
Provider Management
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Lead management and provider onboarding, including provider credentialing
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Management of multi-tier provider networks
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Complete communication with provider through emails, follow-up, etc.
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Multi-demography data for large provider networks
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Multiple contact information per provide
Contract Management
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Contract information of each provider
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Flexibility to design contract terms and procedure groups
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Procedure pricing information against procedure codes
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Supports ICD 10, CCSD and any other custom procedure codes
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Claims Verification Management
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Real-time procedure price validation
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Maintain all claims information and history
Payment Management
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Provider invoice information
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Approve provider payments to Claims / Finance
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Record Payment history
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Reconciliations
CUSTOMER SUPPORT
Build stronger customer relationships by providing a technology-driven, omni-channel customer service platform that uses both voice and non-voice media. Eighth Dimension provides both inbound and outbound customer service support, which helps to handle all aspects of after-sales support including customer service, technical support, collections and tele-marketing.
Technical Support
​Provide level 1 and level 2 technical support in customer preferred language- both voice and non-voice.e
Account Management
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​Engage and grow patient relationships with dedicated account managers.
Inbound, Outbound, Chat, Email
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​Improve customer support through an omni-channel service platform.
Multi-Lingual Capability
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​Engage customers in their preferred language with native language speakers.