HEALTHCARE
Embracing Digital Transformation
Care management, payer logistics, revenue cycle management, claims processing, eligibility verification, billing and payments and healthcare processes, Eighth Dimension efficiently and seamlessly manages these operations. Allowing you to focus on delivering an exceptional patient experience.
HEALTHCARE PROCESS MANAGEMENT
Improving health claims processes has a significant impact on the business of insurers. Efficient claims management helps insurers improve customer experience, reduce processing costs and time, adjudication errors, and increase regulatory compliance. Eighth Dimension uses advanced imaging technologies and rule-based algorithms to mine context and intelligence from unstructured data.
Mailroom and Scanning
Provides exceptional processing speed and accuracy catering to all payer requirements
Claims Management
Offers claims registration, claims verification, claims settlement & disbursement, fraudulent claims management and audit.
E-Portal
Offers interactive web portals to enhance member-provider engagement and interaction.
Membership Management and Billing
Ensures complete automation of the data management system to facilitate new membership enrollment, renewals, eligibility checks, monitoring, and client billing.
Payment Posting Services
Covers posting of payments received from Health insurance payers / members towards settlement of claims to relevant patient accounts.
Customer Information
Maintains updated records of patient information and related contact details.
Member and Provider Matching
Ensures accuracy in payments processing.
Sales & Underwriting
Offers effective contract management, sales automation, quote and rate underwriting, risk classification, and pricing solutions.
Claims Pre-Adjudication
Adjudicate claims forms with minimal errors.
Adjudication Services
Facilitates faster settlements and lowers healthcare costs per claim.
Care Management
Presents user friendly, Omni-channel care management that helps payers provide on-demand support to patients.
Revenue Cycle Management Services
Facilitates a seamless transition from the traditional ‘‘Fee for Service (FSS)’ payment model to a more integrated ‘Pay for Performance’ model, with automated coding and insurance verification.
IVR Solutions
Offers all patient communication on a single platform; automates the hospital's precision care workflows and guides the patient through real-time data access.
Enterprise
Provides services and software for quality management, regulatory compliance, and F&A management.
CARE MANAGMENT SERVICES
Increase in aging population has led to a growing demand for care homes, old age care, and home care. CareEase is a comprehensive solution for long term care management and resident engagement. It is a digital, cloud-based platform that addresses the requirements of all stakeholders including care workers, care managers, doctors, and nurses, who function 24x7 in shifts.
Reduced OpEx
Helps to offer outcome-based and focused care to residents while reducing administrative costs.
Centralized Operations
Zero paper work with device agnostic, any time any where access.
Pre-set Reminders
Clock-work care as per pre-defined reminders for food, drug, and water administration across changing care worker shifts.
Work-list Snapshots
Provides prioritized work-lists and gist of pending tasks.
PATIENT SUPPORT
Build stronger patient relationships by providing a technology-driven, omni-channel customer service platform that uses both voice and non-voice media. Eighth Dimension provides both inbound and outbound customer service support, which helps to handle all aspects of after-sales support including customer service, technical support, collections and tele-marketing.
Inbound, Outbound, Chat, Email
Improve customer support through an omni-channel service platform.
Multi-Lingual Capability
Engage customers in their preferred language with native language speakers.
Resource Planning
Better planning of care resources.
Efficient Care
Faster, better, and cheaper care management towards the satisfaction of residents and their family members.
Collaboration
Seamless connect between care workers, care managers, resident doctors, and nurses working in different shifts.
24x7 Care
Frees-up care workers from administrative activities to focus on core activity of caring for residents.
Technical Support
Provide level 1 and level 2 technical support in customer preferred language- both voice and non-voice.e
Account Management
Engage and grow patient relationships with dedicated account managers.